To determine the height of the column and the location of the telescope in one of the available places, it is necessary to know in advance the height of the equipment excluding the tripod.

It is also necessary to know in advance the make and model of the mount that is intended to be installed for the realization of the column adapter plate. The customer can provide his own plate. In the forum of the company’s website, you can find the necessary drawings for the production of the plate.

At the foot of the column there is a connection socket for the electrical supply that provides 220v. It is recommended the connection of a UPS (not supplied) and a relay box to connect to the UPS and be able to turn on and off the different devices remotely. There are specific commercial systems for astronomy that can fulfill this task. There are also cheaper alternatives such as WIFI power strips that have an application for Android or IOS that can perform this function.

The internet connection can be made through the RJ45 socket also installed next to the column (recommended), through WIFI or using both connections simultaneously. There is only a single connection for each station, so if you plan to connect more than one network device it will be necessary to use a router or switch.

Although the observatory has an ip camera to which the client will have access, it is also allowed the use of an own camera that allows a better visualization of the equipment. The model to be installed must not have IR LEDs that may interfere with the observations of other clients or must be turned off during observation hours.

Likewise, the LED lights of all the equipment devices must be cancelled or attenuated with the use of insulating tape, for example.

The installation of the telescope should be carried out during the day or nights when the observatory is closed so as not to interfere with the observations of other customers. Configurations and installations that must be carried out at night (stationing) should not be carried out for prolonged periods of time, limiting, as much as possible, the use of lights or flashlights that may disturb other users.

It is also possible to access the observatory to make changes, adjustments or maintenance tasks on the equipment that may be necessary, requesting it, if possible, with a minimum of 48h in advance.

There is also an installation and configuration service in case you are not willing or able to travel to our facilities or do not have the necessary knowledge to carry out this task. The prices and nature of these services are detailed in the web page.

There is also a technical support service for maintenance work, error correction, device replacement, etc. This service may involve an additional cost in which case, the prices are fixed on the web page.

Optionally, the customer may take out insurance (recommended) to protect his equipment in case of theft or damage caused by vandalism, adverse weather conditions or fire.